terms & Privacy
Spa Policies
TERMS AND CONDITIONS OF USE FOR YOUR SITE
Last updated: May 24, 2022 7:18 PM
We value your privacy very highly. Please read this Privacy Policy carefully before using the www.skinhaventherapies.com Website (the "Website") operated by Skin Haven Therapies LLC, a(n) Limited Liability Company formed in Washington, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
TO SEE FULL PRIVACY POLICY & TERMS please click here.
Terms of Service
Last updated: May 25, 2022 5:33 PM
Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the www.skinhaventherapies.com Website (the "Website") operated by Skin Haven Therapies LLC, a(n) Limited Liability Company formed in Washington, United States ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.
Our offers and pricing
We offer goods on this Website. The price of these goods can be found listed on the Website. This price includes all applicable taxes and other fees.
Purchases
When you make a purchase on the Website, you will be using a third party payment processor, Shopify, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by Shopify. The following payment method(s) are accepted by the third party payment processor: American Express, Discover, MasterCard, and Visa.
You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.
Cancellation policy
We do not offer you the ability to cancel any purchases that you have made of the goods offered on our Website.
We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will provide you with 3 days notice prior to cancelling your order.
We will issue you a refund of the full purchase price that you paid if we cancel your purchase.
Refund policy
We do not offer refunds on any purchases made on this Website.
Shipping policy
When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.
When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.
The amount of time that it will take to ship the goods to you will be calculated and presented to you when you place your order.
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SPA POLICIES
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When should I arrive?
We recommend showing up a few minutes early to help you catch your breath, use the restroom, and calm your mind and body in preparation for your treatment. On your first visit, we'll have you fill out an intake form prior to your service.
What if I arrive late?
If you are late, that time will be deducted from your service time and you will be charged the full amount of the service.
What is the rescheduling/ cancellation policy?
We reserve your appointment time and make preparations for your arrival and service, therefore we ask that you please reschedule or cancel at least 24 hours prior to the beginning of your appointment or a cancellation fee that is equal to 50% of the cost of your scheduled services will be applied. If you need to cancel less than 24 hours prior to the beginning of your appointment you will need to contact us directly at (509) 217-7552 to cancel your appointment and the cancellation fee will apply. A “No Show” fee equal to the total value of your service will be charged if you miss an appointment without prior notice. In the event of “No Show” appointments, all cancellation and policy fees must be paid in order to resume any future appointments. The cancellation fee cannot be applied to future appointments or refunded under any circumstances.
What is the Illness Policy?
If you need to reschedule due to illness, we ask that you give notice at the first sign of symptoms. All illness-related reschedulings will be scheduled out 2 weeks from the date of illness. Due to the risk of contracting illnesses, causing the business to be unable to operate, please respect the health and safety of all involved parties.
What is the Return Policy?
Services and products purchased are final sale. With this being our policy, we take your skin needs, sensitivities, and goals into deep consideration when offering professional recommendations. If you have an issue with a product or service, please let us know and we will work together to find a solution.
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PRE-TREATMENT POLICIES
How to prepare for the facial?
These are our recommendations to make sure you get the best treatment while you are with us. There is no need to be overly concerned if you do not follow these tips completely. Enjoy!
DO:
- Complete the Client Intake Form prior to your appointment
- Wear comfortable clothing that is easy to change in and out of
- Allow 2 weeks between Botox and/or fillers and a facial
- Let any sun damage properly heal before receiving a treatment
- Schedule any workouts, sauna use, and any activities that cause sweating prior to and the day after your facial treatment
AVOID:
- Wearing makeup to your facial if possible
- Waxing or shaving 48 hours prior to facial
- Chemical exfoliators (retinol derivative products, tretinoin, differin, glycolic acid, lactic acid, etc.) 3 days prior to your facial treatment
- Sunbathing and tanning beds at least one week before your treatment
How do I prepare for the Bioslimming Detox Body Wrap?
DO:
- Shower before your treatment but don’t apply lotion, creams or sunscreen.
- Eat nutritious meals and hydrate well the day of treatment. Do NOT eat two hours before your treatment.
- Wear a 2-piece bathing suit or similar attire that you don’t mind getting product on during the treatment.
- Bring a clean set of undergarments to put on after your treatment.
Contraindications for treatment:
If you are pregnant, nursing, or have high blood pressure you can not receive this treatment.
You can not receive this treatment if you have allergies to algae, orange, cedarwood, or lavender.
What should I do to prepare for an Infrared Sauna Treatment?
If you’re new to the infrared sauna experience there are a few things you can do before, during, and after your infrared sauna which will make the experience even more enjoyable. During treatment you’ll be in a quiet calm room where you can take time for yourself and focus on simply being present as you enjoy the heat.
Pre-Treatment
Eat nutritious meals and hydrate well the day of treatment. Do NOT eat two hours before your treatment.
Wear workout attire, swimsuit, or similar attire that you don’t mind getting saturated in sweat.
Bring a clean set of undergarments to put on after your treatment.
What should I do to prepare for a Lash Lift and/or Tint?
Eat nutritious meals and hydrate well the day of treatment. Do NOT eat two hours before your treatment.
Wear workout attire, swimsuit, or similar attire that you don’t mind getting saturated in sweat.
Bring a clean set of undergarments to put on after your treatment.
Pre-Treatment
Plan all hair removal services 24-48 hours before spray tanning. We recommend waxing and laser services always be done 48 hours in advance. This will minimize possible irritation and minimize a dotted tan appearance.
Skin should be clean, dry and well exfoliated before your spray tanning application. Please use a clear/transparent soap (avoid opaque milky looking products). Use an exfoliation mitt or dry exfoliation brush on all body surfaces, including underarms, chest, back, focus on dry areas such as knees, elbows, hands and feet. Please remove all cosmetics, scrubs, lotions, soaps, deodorants, or product residues from the skin. These can coat the skin and affect tan application. Wear a 2-piece bathing suit or similar attire that you don’t mind getting product on during the session. Disposable products such as a bandeau and thong underwear to wear during your tanning session can be provided upon request.
What should I do to prepare for an Airbrush Spray Tan?
Pre-Treatment
Avoid oil based serums and lash growth serums on and around your eyes 48 hours prior to your appointment
Avoid mascara at least 24 hours prior to your appointment
Remove your contact lenses prior to appointment
Avoid wearing makeup to the appointment
Avoid eye creams, moisturizer or oils around the eye area
Avoid caffeine the day of your appointment
Contraindications for Treatment
If you have any disorders, diseases, infections, or inflammation in the eyes or general eye area you can not receive this treatment
If you have any skin disorders or diseases in the general eye area you can not receive this treatment
If you have had recent surgery on or around the eyes you can not receive this treatment
If you have hypersensitive skin/eyes or watery eyes you can not receive this treatment
If you are diagnosed with cancer or undergoing Chemotherapy you can not receive this treatment
If you have any disease/disorder that causes shaking, twitching, or erratic movements you can not receive this treatment
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POST-TREATMENT POLICIES
How to prepare for the facial?
DO:
- Flaunt your freshly rejuvenated skin
- Drink plenty of water
- Wear mineral SPF30 sunscreen daily and reapply every 2 hours when outdoors or near windows
- Nourish yourself and continue a healthy skincare routine daily
AVOID:
- Wearing makeup immediately after your facial
- Chemical exfoliators (retinol derivative products, tretinoin, differin, glycolic acid, lactic acid, etc.) 3 days after your facial treatment
- Excessive sun exposure 48 hours after your facial
- Workouts, sauna use, and any activities that cause sweating the day of your facial
Post-treatment for an Infrared Sauna Treatment
- Wait at least 4-6 hours after your treatment to shower. If you have very sensitive skin, then you can shower 2 hours after your treatment
- Do not apply any perfume, additional body cream, gel or fragrances until after you have showered
- Drink plenty of water after your treatment
- Refrain from eating for 2-4 hours after treatment if possible
- If you are pregnant you can not receive this treatment.
- If you’re being treated for circulatory conditions, heart disease, or diabetes, check with your physician before scheduling a treatment.
Post-treatment for an Airbrush spray tan
Post-treatment for an Lash lift
